Service Model
We recognize it is impossible for any one person to be an expert in all aspects of employee
benefit plans. In response to this, Hill, Chesson & Woody has torn down the silos
of conventional customer service and developed a more practical and efficient service
model that works for our clients. While our model still recognizes the need for client-specific
accountability, we developed the model to leverage people with expertise in different
areas to impact our client in a way that will result in a higher level of satisfaction.
This service model evolved from client focus group meetings as a strategy to overcome what is
perceived as a major weakness of others in our industry: that only one person is responsible
for all tasks associated with a client. Our objective is to have a team of experts in
diverse roles that can collaborate to produce results that are superior to the results
produced by one individual.
Our Lead Consultants (Skip Woody, Todd Yates, Joy Binkley, Steve Byrd, Joanne Forbes, Ellen Tucker) are responsible for developing a benefit strategy for each client, guiding clients through decision-making processes, and leading the efforts of the benefits team.
The purpose of the Client Coordinators (Sheila Colosimo, Jennifer Craven, Jennifer Farrell, Heather Moore, Rebecca Sheaffer, Angie Wilson) is to execute the benefit strategy and utilize the firm’s resources and specialists in order to provide you with optimized service.
Members of the Service Team
(Ida Johnson, Deborah Hammond, Marisa McEntee, Vicki Miller, Rebecca Wade, Kristin Wouk) are always available for our customers. Their priority is to support you by handling a variety of areas, including billing questions, claims questions and administrative issues.
Our Underwriting/Risk Management section (Hue Sheahan, Amanda Oakes, Angie Hansen, Chrissy Lin, Christine Laiewski, McKenzie Kennard, Mandy Sanders) is responsible for working with your consultant to compile and analyze financial and utilization data on your benefit programs to allow for better decision-making.
The main purpose of the Communications Specialist (Chip Bremer) is to develop communication tools and programs to illustrate the value of your benefit program and build its perception with your employees.
In order to address the need for employers to reduce healthcare costs without reducing benefit design, our Medical Management Officer (Twyla Hutchins) works with clients to promote and oversee programs wellness and health initiatives, utilization management, case management, disease management and other projects designed to help reduce claims costs.
We also have a Compliance Officer (Rob Krieg) with thorough knowledge of benefit regulations including COBRA, HIPAA, ERISA, and the areas of tax code that impact employee benefits to help identify compliance concerns for clients and make recommendations to maintain their compliance.
