Service Model & Staff
Our Service Model | Meet Our Staff
We recognize it is impossible for any one person to be an expert in all aspects of employee benefit plans. In response to this, Hill, Chesson & Woody has torn down the silos of conventional customer service and developed a more practical and efficient service model that works for our clients. While our model still recognizes the need for client-specific accountability, we developed the model to leverage people with expertise in different areas to impact our client in a way that will result in a higher level of satisfaction.
This service model evolved from client focus group meetings as a strategy to overcome what is perceived as a major weakness of others in our industry: that only one person is responsible for all tasks associated with a client. Our objective is to have a team of experts in diverse roles that can collaborate to produce results that are superior to the results produced by one individual.
Service Model
Our Health & Welfare Consultants are responsible for developing a benefit strategy for each client, guiding clients through decision-making processes, and leading the efforts of the benefits team.
The purpose of the Client Coordinators is to execute the benefit strategy and utilize the firm’s resources and specialists in order to provide you with optimized service.
Members of the Service Team are always available for our customers. Their priority is to support you by handling a variety of areas, including billing questions, claims questions and administrative issues.
Our Underwriting/Risk Management section is responsible for working with your consultant to compile and analyze financial and utilization data on your benefit programs to allow for better decision-making.
The main purpose of the Communications Specialist is to develop communication tools and programs to illustrate the value of your benefit program and build its perception with your employees.
In order to address the need for employers to reduce healthcare costs without reducing benefit design, our Medical Management Officer works with clients to promote and oversee programs wellness and health initiatives, utilization management, case management, disease management and other projects designed to help reduce claims costs.
We also have a Compliance Officer with thorough knowledge of benefit regulations including COBRA, HIPAA, ERISA, and the areas of tax code that impact employee benefits to help identify compliance concerns for clients and make recommendations to maintain their compliance.
The Partners
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Skip Woody, Partner and Todd Yates, Managing Partner, make up the synergistic tandem that fuels the Hill, Chesson & Woody employee benefits machine. In fact, when discussing the development and growth of the firm, you can't mention one without the other. Their leadership and strong business skills have been the driving forces behind Hill, Chesson & Woody's rise into the benefits landscape. They are widely considered two of the industry's most dynamic businessmen, and their unique vision helps to stay ahead of the field.
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Consulting
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Mike Beck is a Principal, Health & Welfare Consultant at HCW. Mike provides expert consultation to clients in helping them to create and manage a customized benefit strategy for their employees. Mike’s active and dynamic approach to work and getting things done makes him a perfect fit in the HCW family.
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Joy Binkley serves as a Principal, Health & Welfare Consultant, working with clients to develop a benefits strategy that best fits their needs. Joy’s extensive experience, attention to detail, and effervescent personality make her a valuable part of the HCW consulting team. |
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Joanne Forbes, MBA, FLMI, Principal, Health & Welfare Consultant, works with clients to analyze their benefit plan and then design a plan of action to support their objectives for recruiting and retaining employees. Joanne is a well-respected veteran with over 20 years of experience in the fields of employee benefits, business development and business consulting. |
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Rob Krieg, JD, CEBS, is a valuable member of the HCW consulting team. As Principal, Health & Welfare Consultant, Rob works with clients to develop the benefit program that best matches their needs. Rob’s strong drive, keen business mind and friendly demeanor are the secrets to his success. |
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Ellen Tucker, CMCE, is a Principal, Health & Welfare Consultant on our consulting team. Ellen’s expertise in the areas of underwriting, product development, financial analysis, provider relations, market research, strategic planning and benefit administration make her one of the most knowledgeable individuals in the healthcare industry today.
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Steve Byrd plays a key role within HCW as Principal, Health & Welfare Consultant in HCW's Small Business Unit. Steve’s high integrity, diligent and conscientious manner is his key to providing our clients with exceptional service and exciting results. |
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Jay Lowe, Principal, Health & Welfare Consultant, leverages our resources and provides expert consultation in the area of benefit plan design and development for clients in the 25-50 employee market segment. Jay’s energetic and positive outlook makes him a great add to the HCW team. |
Business Development
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Caroline Husa, MBA, serves as Business Development Specialist for HCW. In her position, Caroline works to expand the firm’s market presence in North Carolina, as well as assist the firm’s consulting practice in building and maintaining the HCW family of clients. An ambitious and dedicated professional who thrives in progressive and challenging environments, Caroline is an obvious great fit to our organization.
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Client Services
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Sheila Colosimo, Vice President of Client Service Operations, oversees all client service activities – from managing our service and client coordinator teams to overseeing our compliance and medical management platforms. Sheila’s vast field experience, strong organizational skills and powerful interpersonal qualities have helped greatly in building our rapidly-expanding client base over the past few years.
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Rebecca Sheaffer, Client Coordinator, works in tandem with the HCW consultants to make certain the action items outlined in our clients’ benefit strategy & renewal meetings are executed. Rebecca is considered one of the most charismatic members of the HCW staff and a valuable resource to our client coordinator team. |
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Jennifer Craven serves as one of HCW’s Client Coordinators responsible for managing company resources to effectively address client issues. Jennifer brings an impressive skill set to HCW, with proficiencies in benefit administration, client relationship management, communications and strategy implementation and is very fastidious and thorough in everything she does. |
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Jennifer Farrell is a valuable member of our Client Coordinator team. With over 15 years of benefits experience, Jenn’s knowledge, drive, creativity, and determination set the bar for others in the field. She is an excellent resource for our customers as well as internal staff. |
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Brigid King, Client Coordinator, works with our consultants and helps execute benefit strategies for client employers. Brigid’s extensive HR background, thoroughness, and reputation for outstanding service and commitment to building effective relationships make her a perfect fit for HCW. |
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Heather Moore brings great depth to the HCW Client Coordinator team. Her detailed and precise nature is the key to her success as she works hard to assist the HCW consultants and our clients with strategy implementation. Heather’s strong sense of direction and ability to understand the whole picture, summarize and communicate back to the client, is a large strength of hers. |
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Rachel Seither, Client Coordinator, exemplifies HCWs desire to be proactive for our clients. As a front line client contact, with Rachel’s strong planning, organizing and monitoring abilities, she is always on top of following up on issues and keeping clients in the know - making sure they know what to do and when to do it. |
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Angie Wilson, CEBS, GBA, fills the role of Client Coordinator. Angie is a Certified Employee Benefits Specialist with nearly 15 years in the group benefits field, most in client relationship management. Her wittiness always puts a smile on our faces and her strong dedication to building effective relationships is paramount. |
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Deborah Hammond serves as Client Service Specialist. Her vast experience has made her a valuable member of our staff as she is very effective at implementing the benefit programs for clients within our small business unit.
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Vicki Miller, Client Service Representative, works as a liaison between the client and carrier for escalated claims, billing, service and administrative issues. Vicki has the type of warm personality and strong work ethic that our clients have come to expect from our Service Team and HCW as a whole. |
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Rebecca Wade, Client Service Representative, is able and willing to handle inquiries concerning the client’s benefit plan in a variety of areas. Rebecca’s experience and thoroughness leaves her ready to provide complete diagnosis and resolution to questions and issues brought to her attention almost instantly. |
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Laura Bibb, JD, serves as HCW’s Compliance Officer, specializing in regulation compliance for health and welfare benefit plans, including all laws and regulations that impact employee benefits. With a finger on the pulse of ever-changing rules and regulations, along with her keen eye for details and meticulous research abilities, Laura works hard to keep all of our clients safe!
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Twyla Hutchins, RN, BSN, COHN-S, is a member of our Client Services team and functions as Medical Management Officer. With over 23 years of overall healthcare and occupational health program experience, coupled with her energetic personality, Twyla is committed to helping as many people as she can live a healthy life!
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Underwriting & Risk Management
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Hue Sheahan, Vice President, Underwriting and Risk Management, leads her team to help manage the risk of all clients. Hue and her team work closely with the HCW consultants to compile and analyze financial and utilization data of our clients. Hue’s driven nature is evidenced by her desire to continuously build new tools and methodologies to help clients apply the most cost effective solution to their benefit plans. |
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Amanda Oakes, serves as an Underwriting Risk Analyst. Amanda works closely with our consultants in the development of plan strategies and negotiation of renewals. Amanda’s sharp analytical skills make her an integral part of the HCW family. |
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Christine Laiewski, Underwriting Risk Analyst, provides valuable support to our clients helping them to keep a pulse on the performance of their plan so that there are no surprises at renewal. Christine’s sincere dedication and industry knowledge yields yet another great fit to the HCW team. |
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McKenzie Watts, Benefits Analyst, works on our Underwriting and Risk Management team and is responsible for collecting and summarizing plan data from carriers and clients. McKenzie’s vivacious personality and cheerful outlook are just a couple of the qualities she possess and are fundamental in her ability to build relationships with internal and external customers. |
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Chrissy Lin serves many of our clients as Benefits Analyst in our Underwriting/Risk Management team. Chrissy works hard through the clients’ renewal process to make sure renewals are on time and complete. She is a delight to be around and always willing to take on a variety of tasks. |
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Caroline Niles, Benefits Analyst, completes renewal plan and cost summary exhibits for all products, working directly with clients to gather risk information as well as organizes, manages, and completes the renewal process with carriers. Caroline’s keen eye for details and desire to do a great job are always evident. |
Marketing & Communications
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Vicki Norris, Director, Marketing & Communications, oversees the design, implementation, and management of HCW’s robust marketing and corporate communications programs to support the growth and expansion of our company. Vicki’s strong background in market strategy development and project management consistently keeps HCW in front of all the right people. |
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Chip Bremer serves as HCW’s Communications Specialist within our Marketing & Communications team. Chip creates a wide range of communications, including marketing collateral material, press releases, client communications, newsletters, and educational presentations. Chip’s keen ability to effectively translate concepts into written communications is an invaluable asset to our organization. |
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Stephanie Clark, Marketing Coordinator, is responsible for designing, delivering and tracking HCW’s lead generation campaigns to build our brand identity. Stephanie is also responsible for organizing our many special event activities to build our brand awareness. With her zealous eye for design, Stephanie always makes us look good! |
Operations & Administrative
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Carol Wagoner, SPHR, serves as Vice President of Administration focusing on the design, operation and improvement of HCW internal systems that create and deliver the HCW experience. Carol’s extensive experience and passion leading people, coupled with her results-oriented leadership style, keep HCW running like a well-oiled machine. |
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Mandy Sanders, Accountant, is a tenured HCW team member who not only manages the company’s accounting function but is the go-to person for all HCW employees! Mandy’s unvarying attention to detail and accuracy ensures she is always doing an efficient and effective job safeguarding the company’s assets. |
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Katherine Musselwhite, Administrative Assistant, is often the first person seen and/or heard at HCW. Recognized as one of HCW’s most gracious employees, Katherine brings calmness and organization to the often hectic demands of the practice. Her reliability, friendly demeanor and professional presentation, make her a solid addition to our staff.
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