Contributor:
Stephen Hungate, Administrative Assistant
Hill, Chesson & Woody
“Hello, my name is Stephen Hungate. I work for Hill, Chesson & Woody, an employee benefits consulting firm, where I’ve served as administrative assistant for ten months. Ah, yes…it’s been a good run. In today’s environment...wait. What’s that? You have everything you need? You’re tired of talking to me now? Well, alrighty then.”
And…cut!
That’s a typical day for me. Being an administrative assistant, you know what you are and you know what you’re not. You’re not a comedian. You’re not Rico Suave. You’re not the reason the person on the other line is calling.
But, you are the vehicle that moves the conversation from point A to point B. (Literally, by use of a transfer button. It’s awesome.) You’re necessary. And, it’s a good feeling to be necessary. The position requires you to engage clients and insurance carriers and, frankly, anyone who calls. That may sound daunting at first – building relationships over the phone with someone whom you’ve never met. But, ultimately, it’s a great gig. You just have to learn how to connect with the caller.