Cost Change for Virtual Visits

Cost Change for Virtual Visits

June 14, 2018

 
Virtual Visits, the UnitedHealthcare (UHC) telemedicine program, continues to grow in appeal to members. UHC has seen a steady increase in both registration and utilization of this way to access care. The option to speak to a doctor via a mobile device or computer is available in all fifty states and the District of Columbia, whenever and wherever your employees need non-urgent care.

Effective April 1, 2018 the per-visit rate for both of their vendors, AmWell and Doctor on Demand, changed to $49. Please take note of a recent change that occurred in UHC’s Virtual Visits if they are included in your health plan. Previously, the AmWell rate was $39 and Doctor on Demand was $40. This directly affects members who are enrolled in a High Deductible Health Plan and have not met their deductible.

Importantly, this still represents a discount from AmWell’s $59 market rate, and from Doctor on Demand’s $75 market rate for your employees. Your current benefit and cost sharing amounts will not change.

UHC continues to promote the use of Virtual Visits on their websites and in newsletters. To compliment those messages, UHC has created additional resources for members at https://www.uhctools.com/virtual_visits. We encourage you to take a look at the materials available for you to help communicate Virtual Visits to your employees.

 

EMPLOYEE COMMUNICATION

Below is a simplified message you can use to communicate this change with your employees.

Virtual Visits, the UnitedHealthcare (UHC) telemedicine program, continues to grow in appeal because of its ease of use. The option to speak to a doctor via a mobile device or computer is available in all fifty states and the District of Columbia, whenever and wherever you need non-urgent care.

If you participate in a High Deductible Health Plan with UHC, and Virtual Visits are included in your health plan, you may have seen an increase in your per visit cost recently for those Virtual Visits. Effective April 1, 2018 the per-visit rate for both of their vendors, AmWell and Doctor on Demand, changed to $49 (up from $39 and $40 respectively.)

This increased cost still represents a discount from AmWell’s $59 market rate, and from Doctor on Demand’s $75 market rate.

UHC continues to promote the use of Virtual Visits on their websites and in newsletters. You may find additional information about Virtual Visits at https://www.uhc.com.