Lincoln Financial New Security Feature

August 7, 2018

Lincoln has made a recent security update that will change the way client administrators and members log in to their website. As of August 1, 2018, Lincoln will require a two-factor authentication as a condition of accessing account information.

This means after a username and password is entered, the user will be asked to complete a second authorization via a unique five-digit code. Lincoln will send the code, either by text message or audibly via a phone call. The user will then enter the code into the website to complete the login.

To simplify access, Lincoln has introduced a "Remember this device” feature. Users who select this feature when entering the two-factor authentication will not be prompted for two-factor authentication again on that device for 120 days.

 

EMPLOYEE COMMUNICATION

Below is a simplified message you can use to communicate this change with your employees.

Lincoln Financial New Security Feature

If you currently use the Lincoln Financial website to view your benefits, As of August 1, 2018, Lincoln will require you to participate in two-factor authentication as a condition of accessing account information.

This added security feature is to stay ahead of the ever-growing cybersecurity threats, and keep your information safe.

After you enter your username and password, you will be asked to complete a second authorization via a unique five-digit code. Lincoln will send the code either by text message or audibly via a phone call. You will then enter the code into the website to complete your login.

To simplify access, Lincoln has introduced a "Remember this device” feature. If you select this feature when entering the two-factor authentication, you will not be prompted for a two-factor authentication again on that device for 120 days.