Local Benefits And Consulting Firm Adds Members To Client Management and Enrollment Team
DURHAM, N.C., January 13, 2016 – Hill, Chesson & Woody (HCW), an independent benefits and consulting firm, has announced the hiring of Lea Coats and Amy Smith as client managers and Brittany Morgan as enrollment solutions coordinator. As client managers, Coats and Smith support the Consultant in servicing clients in many aspects of the firm's employee benefit plan services. They deliver HCW's exceptional client experience to meet clients' needs and ensure client retention and satisfaction.
As an enrollment solution coordinator, Morgan supports the Enrollment and Voluntary Benefits team with eligibility maintenance, bill reconciliation, and electronic data interchanges. Morgan’s customer service skills and attention to detail make for a great resource for HCW clients.
Coats comes to HCW from Square 1 Bank in Durham, N.C. She began as a human resources coordinator, and was promoted after a year to assistant vice president, human resources business partner. Prior to that, she was a human resources generalist for 6 years at Brady Trane in Morrisville, N.C. Coats graduated from the University of North Carolina at Greensboro in 2008 with a Bachelor of Science in business administration. She is also PHR certified.
Smith comes to HCW from Power Kunkle Benefits Consulting in Wyomissing, Pa. where she served as client manager for 10 years. Prior to that, she worked for 2 years as a client manager for Berkshire Health Plan in Reading, Pa. Smith graduated from Bloomsburg University in 2002 with a Bachelor of Science in business administration and marketing. She graduated from Alvernia University in 2006 with her Masters of Business Administration with a focus in human resources. She has her NC Life and Health License and is also PHR/SHRM-CP certified.
Morgan comes to HCW from the eyecarecenter in Rocky Mount, N.C. where she served as a human resources coordinator for approximately 3 years. She began her career in human resources at Target where she transitioned from a pharmacy technician to a human resources team member in 2012. Morgan graduated from Meredith College in 2011 with a Bachelor of Science in business administration. She will graduate with her Masters of Business Administration with concentrations in healthcare management and leadership development in 2017 from Queens University.
“One of my biggest passions is helping people, which is how I landed in this industry,” said Coats. “I think HCW will be a perfect fit. My position as a client manager couples my background in human resources with my ability to work with people and help make their lives easier!”
“Upon relocating to Raleigh I was looking for a benefits broker in the area to replant my roots and HCW has a wonderful reputation in the area,” said Smith. “I have a passion to help others navigate the healthcare landscape. It can be overwhelming with all of the changes that have taken place in our industry over the years and I enjoy being a resource and advocate for employer groups to help them in any way I can to ease that burden and provide guidance on their benefits package.”
“I like to say that I didn’t choose human resources, but human resources chose me,” said Morgan. “After getting a taste of human resources at Target and eventually the eyecarecenter, it came naturally. My previous employer is a client of HCW, and after working closely with them, I fell in love with the employee benefits side – which led to my current position here!”